Privacy policy

Privacy Policy
Effective Date: May 1 2025

FlowerWraps Incorporated (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or interact with us.

1. Information We Collect

We may collect the following types of personal information when you engage with us:

  • Contact Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: Payment card details or other payment information (processed securely via our payment partners; we do not store full credit card numbers).

  • Order Information: Purchase history, order preferences, and notes related to custom orders.

  • Device/Usage Information: IP address, browser type, time zone, and site usage data (collected via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide customer service and support.

  • Communicate order updates or promotional offers (if you’ve opted in).

  • Improve our website, products, and services.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your data only with:

  • Trusted third-party service providers (e.g., payment processors, shipping carriers).

  • Legal authorities, if required by law or to protect our rights and business.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve performance. You can manage cookie preferences in your browser settings.

5. Your Rights and Choices

Under Canadian privacy laws, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates.

  • Withdraw consent for marketing communications at any time.

To make a request, please contact us at info@flowerwraps.ca.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them.

9. International Data Transfers

If you are accessing our site from outside Canada, be aware that your information may be transferred to and stored in Canada, where privacy laws may differ.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date noted at the top.