Our Policies

Returns and Refunds

If you wish to return a product, contact us within 7 days of delivery.

Conditions for Return:

• Items must be unused and in original condition.

• Return shipping is the customer's responsibility.

Once received and approved, we will issue either a refund or store credit, as per the customer's preference.

 

Privacy Policy
Effective Date: May 1 2025

FlowerWraps Incorporated (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or interact with us.

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1. Information We Collect

We may collect the following types of personal information when you engage with us:

• Contact Information: Name, email address, phone number, billing and shipping address.

• Payment Information: Payment card details or other payment information (processed securely via our payment partners; we do not store full credit card numbers).

• Order Information: Purchase history, order preferences, and notes related to custom orders.

• Device/Usage Information: IP address, browser type, time zone, and site usage data (collected via cookies or analytics tools).

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2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.

• Provide customer service and support.

• Communicate order updates or promotional offers (if you’ve opted in).

• Improve our website, products, and services.

• Comply with legal obligations.

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3. Sharing Your Information

We do not sell or rent your personal information.

We may share your data only with:

• Trusted third-party service providers (e.g., payment processors, shipping carriers).

• Legal authorities, if required by law or to protect our rights and business.

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4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve performance. You can manage cookie preferences in your browser settings.

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5. Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access the personal information we hold about you.

• Request corrections or updates.

• Withdraw consent for marketing communications at any time.

To make a request, please contact us at info@flowerwraps.ca.

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6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them.

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9. International Data Transfers

If you are accessing our site from outside Canada, be aware that your information may be transferred to and stored in Canada, where privacy laws may differ.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date noted at the top.

 

Terms of Service

Effective Date: May 1 2025

Welcome to FlowerWraps Incorporated. These Terms of Service (“Terms”) govern your use of our website, products, and services. By purchasing from or engaging with FlowerWraps Incorporated, you agree to be bound by these Terms.

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1. Company Information

Business Name: FlowerWraps Incorporated
Address: 7650 Kimbel Street, Unit 16, Mississauga, Ontario, Canada
Email: info@flowerwraps.ca
Phone: 647-617-3174

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2. Products and Services

We offer a unique array of florist and business supplies, including both standard and custom production items. While we strive to represent products accurately, variations in colour, texture, and finish may occur due to display or material differences.

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3. Orders and Payment

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Interac, Google Pay, Shop Pay, and standard business payment methods. Business clients may be eligible for credit terms upon approval.

Applicable Harmonized Sales Tax (HST) is charged on Canadian purchases, depending on the region.

Orders are processed as promptly as possible, with consideration for holidays and peak industry events.

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4. Shipping and Delivery

We ship to all regions. Canada Post is our primary carrier, though alternative carriers may be used as needed. Customers will be contacted if special arrangements are required for their region.

Local Delivery:
Free local delivery is provided by FlowerWraps staff within our service area. In rare cases of high demand, a carrier may fulfill local deliveries.

Local Pickup is available at our Mississauga address.

Shipping fees are calculated by weight. Free shipping is available for eligible orders as indicated during purchasing process.

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5. Returns and Refunds

If you wish to return a product, contact us within 7 days of delivery.

Conditions for Return:

• Items must be unused and in original condition.

• Return shipping is the customer's responsibility.

Once received and approved, we will issue either a refund or store credit, as per the customer's preference.

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6. Product Representation Disclaimer

We make every effort to display product colors, textures, and details as accurately as possible across all our sales channels. However, we cannot guarantee perfect consistency between screen images and actual products.

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7. Age and Account Requirements

There are no age restrictions for purchasing from FlowerWraps. No account or social media registration is required to place an order.

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8. Intellectual Property

All content on our website, including logos, designs, and photos, is the property of FlowerWraps Incorporated. Unauthorized use is prohibited.

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9. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from product use, delivery delays, or website errors.

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10. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada.

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11. Changes to Terms

We reserve the right to update these Terms at any time. Updated versions will be posted on our website and will take effect immediately upon posting.

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Questions?
Contact us at info@flowerwraps.ca or 647-617-3174.

 

Shipping and Delivery

We ship to all regions. Canada Post is our primary carrier, though alternative carriers may be used as needed. Customers will be contacted if special arrangements are required for their region.

Local Delivery:
Free local delivery is provided by FlowerWraps staff within our service area. In rare cases of high demand, a carrier may fulfill local deliveries.

Local Pickup is available at our Mississauga address.

Shipping fees are calculated by weight. Free shipping is available for eligible orders as indicated during purchasing process.

 

Official business communications for FlowerWraps Incorporated are as listed below:

Main telephone: 647-617-3174

Main email: info@flowerwraps.ca